Microsoft D365 Engagement Manager

Your role, your impact

As a Microsoft engagement manager, you will build strong client relationships while managing various implementation initiatives. You will ensure that projects align with client objectives, providing ongoing management and guidance to your team of experienced services professionals. Your role will include ensuring that services, project performance, and deliverables meet business outcomes, while overseeing your team’s adherence to prescribed timelines and deliverable deadlines.

This is a billable role. Travel to client sites may be required up to 20% of the time.

Your day-to-day

• Liaise with the client sponsor and steering committee to ensure successful delivery of commitments, quality, and alignment with scope;

• Monitor the quality aspects of deliverables and implementation activities;

• Review project deliverables to satisfy scope, objectives, and business requirements;

• Ensure an escalation path for any deviation to scope;

• Remove project delivery barriers and ensure issue resolution;

• Identify and mitigate risks and other barriers to successful project execution, escalating issues as appropriate;

• Build sponsorship coalitions for managing organizational change;

• Monitor engagement performance and present implementation success, challenges, and results in a consultative manner;

• Prepare plans and quotes, outlining a specific scope of work to the client with input from the internal team;

• Identify key implementation risks or challenges quickly and work closely with your internal team and the client to address them;

• Manage the overall profitability of your client implementations, including labour hours and expenses per the approved budget.

Our offer

• Balance that works for you: Work-life balance helps us stay at our best. We offer flexible work options, and with our Unlimited Vacation Plan, you can rest and recharge when you need it most.
• Rewarding achievements every step of the way: Your contributions matter. From day one, our total rewards package offers a comprehensive compensation plan, including short- and long-term incentive programs.
• Your well-being matters: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
• Continuous growth and learning: When you join Alithya, you’re joining a team committed to investing in your development. Refining your expertise is essential in a rapidly evolving industry, and we support your continuous growth every step of the way. Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs designed to empower you to lead your teams with confidence and deliver impactful outcomes, and with a tuition reimbursement program for external training, we set you up for success to thrive and achieve your ambitions.  
• Ownership with opportunity: Our people drive our success. Through our Employee Share Purchase Plan with matched contributions, you become a stakeholder, sharing in our growth and directly benefiting from our collective achievements.